FAQ's @ Green Hybrid Bikes

Electric bikes can be ridden anywhere traditional bikes are allowed, such as on the road or local trails. Check local laws and regulations to ensure you're riding safely and legally.

 

In most cases, you don't need a license to ride an electric bike that complies with EU regulations. However, if your electric bike has a more powerful motor, you may need a license or registration. Check local laws and regulations to ensure you're riding safely and legally.

 

 Electric bikes generally do not recharge while you pedal. While some models can regenerate energy while braking or going downhill, the gains are usually minimal and not worth the added weight and cost. At Green Hybrid Bikes, we focus on providing efficient electric bikes that offer a smooth ride without sacrificing performance.

 

 A 250Wh battery pack on our electric bikes takes about 3.5 hours to recharge fully from a flat battery. You can charge it at any standard UK plug point, making it convenient to charge at home, work, or on the go.

 

To ensure your electric bike's battery lasts as long as possible, avoid leaving it completely empty for long periods and top it up after each ride. Store it in a cool, dry place away from direct sunlight and extreme temperatures. Green Hybrid Bikes also offers additional tips and advice on battery care to help you get the most out of your electric bike.

 

No, it's not necessary to completely drain the battery before charging it. In fact, today's lithium-ion batteries don't need to be fully discharged before charging, as this can actually reduce their lifespan over time. Instead, we recommend topping up your electric bike's battery after each ride, and avoiding letting it drain completely on a regular basis. This will help extend the overall lifespan of your battery and ensure your electric bike is always ready to go when you are.

 

Electric bikes offer many benefits, including cost savings on transportation, faster commute times, and easier travel on steep hills or long distances. They also provide a fun and efficient way to explore new places, whether you're commuting to work or going on a leisurely ride. With an electric bike, you can cover more ground and ride longer and faster than on a traditional bike. Plus, you get all the exercise and fresh air of a regular bike ride, with the added boost of electric power.

 

Yes, all the electronic components on our electric bikes are sealed units and designed to be weatherproof. This means you can use them in all kinds of weather conditions, including mountain biking through puddles. However, we recommend avoiding complete submersion of the bike in water. If the bike does get wet, make sure to dry it off before using it again.

 

Your e-bike arrives 85% assembled in a specially designed box, which is rather large. You'll need to sign for it and reattach the handlebars and pedals, but this is a simple process. If you require assistance, just email us.

 

Electric bikes should be serviced like regular bikes, with components such as inner tubes, tires, and brake pads available at any good cycle shop.

 

Charging an electric bike battery pack usually costs between 5p and 10p, depending on the electricity rates charged by your local supplier.

 

An electric bicycle or e-bike is a bicycle that can be powered by both human and electrical power. It has an electric motor that gets its energy from a rechargeable battery which can be charged through a 240V mains or 12V charger.

 

Electric bicycles have several advantages. They make hills easier to climb, shorten travel time, allow the rider to wear any clothing without sweating, carry more weight, travel further and faster, provide greater control and confidence on the road, and offer a sustainable transportation solution.

 

No, riding an electric bike is not cheating. The purpose of cycling is to move from one place to another, not to exert physical effort. Electric bikes make it easier for people to get around and can be a great option for those who want to enjoy the benefits of cycling without being physically exhausted.

 

Pedal assist mode on e-bikes allows the motor to operate only when you pedal, leaving your hands free for the handlebar and brakes. It also helps riders get more exercise and range from the battery. However, mandatory pedal assist can be inconvenient in certain situations, like turning or for those with injuries. It can also catch riders by surprise. Pedal assist should not be mandatory, as it adds unnecessary complications without enhancing safety.

 

Throttle assist mode, also known as Twist & Go, is a feature on electric bikes that allows the rider to engage the motor and accelerate from the grip. Some bikes may have the Twist & Go option disabled to comply with off-road regulations.

 

In the UK, electric bicycles with a motor power not exceeding 250w and a maximum assisted speed of 15.5mph/25kph don't require insurance, registration, or a driver's license. If the motor power exceeds 250w, the bike is sold as "Private Land/Off-Road Use Only" with no registration support provided by Green Hybrid Bikes.

 

Riding an electric bike doesn't require a license in any case, including situations where the rider has lost their license or has never had one. However, riding under the influence of drugs or alcohol is still an offense.

 

Electric bikes allow the rider to pedal like a normal bicycle without using the electric motor, resulting in a heavier bike. The electric motor only engages when the rider chooses to use it, and the control mechanism varies depending on the bike.

 

Electric bikes are environmentally friendly due to their low energy consumption compared to cars, motorbikes, or public transport. Even in places where electricity generation depends on fossil fuels, electric bikes use far less energy than other vehicles. Furthermore, bicycles are highly efficient machines, with no animal capable of moving as efficiently as a human on a bicycle.

 

In most cases, the lights on an electric bike run off the main battery, eliminating the need for separate batteries or rechargers. The lights are usually bright and meet legal requirements.

 

Green Hybrid Bikes offers easy payment options, including Kandoo for credit payments and PayPal 3 Slice payments.

 

Refunds for returned items will be processed in the same manner as the original payment. If you paid with a debit or credit card, the refund will be credited back to the card used for the transaction. If you paid by cheque, your refund will be issued in cash, but please note that it may take up to 14 days after the purchase date to process your refund due to banking and clearance restrictions.

You may return any item purchased in-store within 7 days for a full refund or within 14 days for a credit note, provided that it is in its original condition and accompanied by proof of purchase. Faulty items can be returned within 14 days. Special orders and assembled cycle purchases are non-refundable.

At Green Hybrid Bikes, we’re committed to providing exceptional customer service and ensuring our customers are completely satisfied with their purchases. If you're not happy with your item, you can return it to us within 14 days of receiving it with proof of purchase for a full refund or exchange. All items must be returned unused and in their original condition, unless they are faulty within 14 days of being used.

If you wish to return an item via mail, you will be responsible for the cost of shipping it back to our head office. Alternatively, we can arrange for a return collection for a fee starting at £30.

Green Hybrid Bikes is not liable for any death, personal injury, or any loss or damage, except where it is a direct result of Green Hybrid Bikes' negligence.

We aim to provide the best warranty service possible. We offer a one-year warranty on the electric components of our Electric Bicycles. Green hybrid bikes will make every effort to transfer any manufacturer's or supplier's warranties to our customers. However, we will not be liable for any loss, personal injury, or damage (except for death or personal injury caused by our negligence) resulting from the use of our products. We exclude all statutory, customary, and implied warranties and conditions that do not apply due to this exclusion. This includes any implied warranties related to Green hybrid bikes' right to sell new parts when the property is passed.

We offer 12 months warranty on all e-bikes and bicycle frames.

E-bike battery is covered for 12 months, and we provide replacement or spare batteries if needed.

This warranty does not cover:

• Normal wear and tear
• Improper assembly
• Corrosion
• Improper maintenance
• Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold, excessive usage maximum 2000 miles covered.
• Damage or failure due to accident, misuse, abuse, stunt rides, or neglect.
• Any moving parts are not covered under warranty.
• Commercial use of all bicycles.
• Labour charges for part replacement or changeover.
• Repairs to battery and bicycle components.
• Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty.
• Liquid damages to battery, motor, and control box are not covered.

 

We're committed to providing our customers with the best prices possible. That's why we offer a price match guarantee on all G-Hybrid Brand Products available on comparable websites. Please note that this offer does not extend to public selling platforms or non-VAT companies.

 

We offer many products for purchase through Employment Payment Schemes, but some promotions and clearance items may not be eligible. If you're interested in purchasing a specific product through the scheme, request a price quote and we'll assist you.

To process your Employment Payment Scheme purchase, please contact us directly by Completing this form on our website or calling us at 01162 438777. Please note that all scheme plans are processed manually for your convenience.